Challenge FAQs

BetterPoints West Yorkshire encourages healthier, more sustainable journeys that benefit you and your community.

‍
By walking, cycling, wheeling or taking public transport, you can help create a cleaner, greener region – while supporting your health and the local economy.

‍

Got questions? Check out our Frequently Asked Questions below – and if you can’t find what you’re looking for, we’re here to help.

‍

What is BetterPoints West Yorkshire?

‍

BetterPoints West Yorkshire is a free rewards programme designed to help you get active, earn rewards, and support local businesses and charities. Funded by the West Yorkshire Combined Authority, the programme runs across all five council areas – Leeds, Bradford, Calderdale, Kirklees and Wakefield. It rewards residents, workers and students for making sustainable travel choices like walking, cycling, wheeling and using public transport, whether for commuting or leisure. It's all about encouraging regular healthy activity while supporting a cleaner, greener region.

‍

How has BetterPoints West Yorkshire been funded?

‍

BetterPoints West Yorkshire is funded by West Yorkshire Combined Authority (WYCA) using City Regional Sustainable Transport Settlement (CRST) funds.

‍

Why should I take part?

‍

BetterPoints is an award-winning app that encourages people to get active by walking, wheeling, cycling and taking public transport, for commuting purposes or leisure. Taking part will allow you to earn rewards for travelling in active and environmentally friendly ways. You can support local traders and charities with the BetterPoints you earn. The secure and anonymised data your participation provides will also help WYCA to improve provision for active and sustainable transport, helping to make the region a cleaner, greener, more liveable place for everyone.

‍

How can I get involved?

‍

Check out the Join West Yorkshire page, or in a nutshell:

‍

Download the free BetterPoints app from the App Store or Google Play.
Register.
Take the short baseline survey, or use the referral code bpwyooa if you live outside West Yorkshire but travel in for work or study.
Turn tracking on in the top right-hand corner of the Home screen.
Check your points balance and donate to your favourite cause or treat yourself via the Rewards screen.

‍

How can I earn points or win a prize?

‍

You can earn points and win lots of fantastic prizes for travelling actively and sustainably.

‍

What is the difference between BetterTickets and BetterPoints?

‍

BetterPoints can be earned by tracking eligible activities - over time they add up. Your points balance appears in the menu on the left of the app. Once you’ve collected enough points you can redeem them against vouchers in the catalogue on the app or donate them to charity. Every 1,000 BetterPoints are worth £1.

‍

BetterTickets are prize draw entries earned for doing a specific activity. The tickets you earn automatically enter you into relevant prize draws. The more tickets you earn, the more chance you have of winning. Prizes can include BetterPoints and specific things such as electric bikes and European city breaks.

‍

What can I spend my points on?

‍

Tap Redeem 🎁 to browse charities and the rewards catalogue, which includes £5, £10 and £20 Gift Cards and vouchers for local businesses.

‍

Can I take part if I use a wheelchair, and if so, how do I record my journeys?

‍

Yes! All kinds of wheelchairs can be recorded as 'wheeling' in our app. Due to the motion sensors inbuilt in your device, and our algorithms in the app, it may assume you are cycling, rather than wheeling. In your timeline, after completing your journey, you will be able to amend this to wheeling and your journey will be updated. You will be awarded the same amount of points/tickets as walking, running or cycling journeys.

‍

Do you have any more questions?

‍

If you have any other questions in advance of signing up that are not covered on this page, then please contact customercare@betterpoints.uk.

If you are already a BetterPoints app user and have any questions not covered on this page, then please check out the FAQs in the app. These can be found in the Help section in the menu at the top left-hand corner of the Home screen.

‍